Listening Biases: how we restrict opportunity

I got to the gym yesterday only to find that my regular treadmill had been replaced by a new-fangled computer machine thing. I asked the young woman next to me how to start the damn thing as it wasn’t obvious. Here was the conversation:
SDM: Where’s the start button on this thing?
Woman: Over there. You’ll want to start on 2.3 miles and…

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