After 3 days with no contact from anyone (? – why wouldn’t they give me updates?), I got a call from the Montvale NJ Customer Service folks (Patricia Rosatto – 201 573 – 0600 x78737) to tell me my car was ready. When I asked why no one had contacted me, as I was in [...]

Since my last blog (see below), there has been slight movement in customer service response. But only slight, and what it took for me to get that tiny level of service from them is mind boggling.
I originally attempted to speak with the customer service department at the Mercedes Benz Headquarters in Montvale NJ. All I [...]