How is it possible to stay in integrity with both employees AND customers? And give your employees AND your customers what they deserve?
Chip Bell has devoted his life to helping companies make everyone happy AND making more money in the process. He says, “Imaginative service happens when there is an atmosphere of trust, where people are considerate [...]

Jim Altfeld asks questions. He asks you to ask yourself questions.  Anyone who cares about questions and good decision making is a good friend of mine. Not to mention the words ‘collaboration’  ’cooperation’  ’inspire’  ’commitment’  turn me on.
If you want to find out if you’ve done what you need to do, will get the results you [...]

Buyers buy using their own buying patterns. Unfortunately, sellers lose a lot of business by using their own selling patterns: if the seller’s selling patterns don’t match the buyer’s buying patterns, there will be no sale, regardless of the proximity of the seller’s solution to the buyer’s need.
With so much confusion and risk management slowing down sales, maybe it’s time [...]

Lately, I’ve heard a few folks using the term that I have been using for 20: decision facilitation.
But what, exactly, does that mean?
Since I suspect there is a good chance I was the person who first put those particular words together – especially in the sales field – I’d like to offer my definition.
Sales manages [...]

Lots of folks are out of jobs at the moment. It may not be you, but you may know someone.
My friend Jill Konrath has a passion for helping people get back to work. She has a site, Get Back To Work Faster that includes all-things-necessary to get a job – articles about job search and [...]

When I got my first keynote speaking job, I had to learn how to be a professional. But all of the people I knew who were very successful speakers had a style based on content, on skills that made them act either superficially, or with behavioral quirks that made me uncomfortable.
In fact, for years and [...]