http://sharondrewmorgen.com/2010/03/good-customer-service-what-i-expect-and-how-i-define-good/ Enabling buying decisions one buyer at a time Thu, 17 May 2012 20:18:35 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://sharondrewmorgen.com/2010/03/good-customer-service-what-i-expect-and-how-i-define-good/comment-page-1/#comment-2654 What is the value of a loyal customer? | Sharon Drew Morgen Mon, 05 Dec 2011 17:27:55 +0000 http://sharondrewmorgen.com/?p=2308#comment-2654 [...] that sets off an ‘alarm’ and sends a nasty notice. Can’t they send that alarm to customer service folks to call and find out what the problem is [...] [...] that sets off an ‘alarm’ and sends a nasty notice. Can’t they send that alarm to customer service folks to call and find out what the problem is [...]

]]> http://sharondrewmorgen.com/2010/03/good-customer-service-what-i-expect-and-how-i-define-good/comment-page-1/#comment-2208 Wicca2252 Thu, 10 Feb 2011 20:03:00 +0000 http://sharondrewmorgen.com/?p=2308#comment-2208 People don't just buy products, they buy people :) People don’t just buy products, they buy people :)

]]> http://sharondrewmorgen.com/2010/03/good-customer-service-what-i-expect-and-how-i-define-good/comment-page-1/#comment-1574 rnordman Thu, 11 Mar 2010 00:47:09 +0000 http://sharondrewmorgen.com/?p=2308#comment-1574 Terrific article - could net agree more. Terrific article – could net agree more.

]]> http://sharondrewmorgen.com/2010/03/good-customer-service-what-i-expect-and-how-i-define-good/comment-page-1/#comment-1759 Sarah Thu, 11 Mar 2010 00:08:00 +0000 http://sharondrewmorgen.com/?p=2308#comment-1759 By what I read, you were obviously having a bad day to begin with. Why didn't the previous agent take care of your finances as well? Oh, he did take care of them....by pocketing them! That's what the extra call was for! Sounds like he pulled a fast one over you! Now you expect someone new to make it all better! Everything comes with a price. Nothing is free! And what's wrong with a letter! How rude of you to have thrown them away! Maybe she wants to go back to the basics! Oh, have you checked your Junk Mail? You're supposed to be the customer service expert! No allegiance to you! By what I read, you were obviously having a bad day to begin with. Why didn’t the previous agent take care of your finances as well? Oh, he did take care of them….by pocketing them! That’s what the extra call was for! Sounds like he pulled a fast one over you! Now you expect someone new to make it all better! Everything comes with a price. Nothing is free! And what’s wrong with a letter! How rude of you to have thrown them away! Maybe she wants to go back to the basics! Oh, have you checked your Junk Mail? You’re supposed to be the customer service expert! No allegiance to you!

]]> http://sharondrewmorgen.com/2010/03/good-customer-service-what-i-expect-and-how-i-define-good/comment-page-1/#comment-1233 rnordman Wed, 10 Mar 2010 19:47:09 +0000 http://sharondrewmorgen.com/?p=2308#comment-1233 Terrific article - could net agree more. Terrific article – could net agree more.

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