In 1988, with KLM as my client, I ran my first Buying Facilitation Method® program.

I recently did a fun interview with Rod Janz from Fuel Radio Inspired. For those of you who know I’m spiritual, and not religious, note that I am quite impressed with Rod’s site – it’s totally cool.
For those of you who want to hear the delightful interview we did, here is the podcast:
Enjoy. Something for [...]

After my complaints last week about a Starbucks manager refusing to exchange a defective CD, I received 3 phone calls from different customer service folks at Starbucks (one of them was the ‘entertainment’ manager, and I’m not sure what that means) apologizing and offering to send me a replacement CD. All proclaimed that the manager who wouldn’t [...]

When I hear sellers say, “He’s just the influencer, not the decision maker,” I get curious. What’s the difference?
If you consider the tech manager an influencer, but the solution won’t be purchased if s/he says ‘no’, this person is a decision maker.
If you don’t consider the gatekeeper at all, and s/he won’t let you in, [...]

Sales, the most manipulative and greed-filled of our business practices, could easily become a spiritual practice – and bring in far more revenue. But I’m getting ahead of myself.
For decades, I have been a proponent of, and keynoter in the field of, Spirituality in the Workplace. In my work life, I have focused on the [...]

I started drinking coffee when I was 62. I tasted it once as a kid and hated it cuz  my mom drank it black and it was yuckky. I never tried again.
But sitting with friends at Starbucks a few years ago, I tried one more time (flexible, right? Only took me,um, 54 years to try again!) [...]