Conscious Failing
Monday, 13 Jan, 2020
Conscious Failing

As a preamble to a discussion about failing consciously, I’d like to retell a story. Many years ago Xerox was beta testing a then new-type digital printer. The testers sent back complaints: it was hard to figure out how to work the damn thing, and the user guide was confusing. Obviously, User Error, the designers

The Cost of Perceived Wisdom: how normalized thinking restricts Search and exposes us
Monday, 16 Dec, 2019
The Cost of Perceived Wisdom: how normalized thinking restricts Search and exposes us

In 1996 my sister called to say she’d made an online purchase. I was surprised: in those early days it was not only difficult to search for anything on the new internet, there wasn’t much to search for.

Questions: the new superpower
Monday, 2 Dec, 2019
Questions: the new superpower

Alexa, Siri, Google, and all programs that answer questions, have mechanisms

Change Without Resistance: Podcast series and article on generating buy-in with systems thinking
Monday, 18 Nov, 2019
Change Without Resistance: Podcast series and article on generating buy-in with systems thinking

Why does it seem so hard to change a habit or a behavior?

You Can’t Lead If You Can’t Follow
Monday, 21 Oct, 2019
You Can’t Lead If You Can’t Follow

A friend of mine delivers leadership training in police departments. On the first