On Becoming 70
Monday, 15 Feb, 2016
On Becoming 70

As a kid I had fantasies of what the rest of my life would be. I was going to be (in no particular order): a New York Times Bestselling author (check); a world change agent (check); a singer

Collaborative Decision Making for Successful Implementations
Monday, 8 Feb, 2016
Collaborative Decision Making for Successful Implementations

I’ve read that there are leaders and project managers who prefer not to collaborate, when engaging in an…

What Makes A Decision Irrational?
Monday, 1 Feb, 2016
What Makes A Decision Irrational?

After spending 30 years deconstructing the inner processes of how people decide, and training a decision facilitation model I developed for use in sales, coaching, and …

Customer Service Case Study: Who Are You Serving?
Wednesday, 20 Jan, 2016
Customer Service Case Study: Who Are You Serving?

When involved in customer service, are you serving your company and its rules – or your customer? Do you make rules to make sure your customers are happy, or are you wrapped up following rules designed for you – often at the expense of your customers?
Here are two conversations I had recently that make the […]

What Should Coaches, Managers, and Consultants Be Listening For?
Monday, 11 Jan, 2016
What Should Coaches, Managers, and Consultants Be Listening For?

A person who facilitates excellence in others facilitates potential change…