Software Customer Service

I get very frustrated when I risk trialing a new software package and then they don't give me the service I need - and then they send me yet another form letter asking how I'm liking the package..... and it's still sitting on my desktop taking up space, and is un-used.

I heard that NEO - Nelson Email Organizer was supposed to be a good package. I haven't a clue if it is or not. Maybe they'll be so kind as to help me figure out the error messages I get - or respond to my 'help' messages that they so kindly ask for.

Principle: If you're not going to offer appropriate support when you're offering a trial software package, wait until your customer care is as viable as your product. Otherwise, you'll needlessly lose the trust of prospects. There is a lot of 'product' out there, and sometimes, the only way we know how to choose one product over another is through great customer care.

-Sharon Drew Morgen