Service

I've had several instances today in which people whom I've paid to give me a product or service didn't contact me to tell me something I needed to know, and it cost me money. When I finally got ahold of them, they just kinda shrugged it off.

How do we know when vendors will give us what we deserve - before we choose the vendor?

Seems to me vendors should be aware of their customer service these days. The world has indeed become a very small place.