Until relatively recently, the United States Post Office (USPO) was a universal communication hub.

As professionals a big part of our jobs is to influence change. We assume we know the appropriate means to get where we want to be. Certainly we think we know the right questions to get the data we think we need.

But sometimes our questions miss the unconscious drivers, and the incomplete data we collect as a result skews our outcomes. Or we unwittingly cause resistance even when our solutions are important and well-conceived.

I moved to London in 1983 to start up a tech company after spending

Because I wanted choice over my actions, I’ve spent a good portion of my life coding the trajectory of change. I realized early on that

I wasn’t diagnosed with Nonverbal Learning Disorder – NLD, similar to

How do we manage change in our organizations? Not very well, apparently.