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Communication

Make the Phone Your Friend: best practices for sellers, healthcare providers, and consultants
Monday, 6 Apr, 2020
Make the Phone Your Friend: best practices for sellers, healthcare providers, and consultants

When my first book Sales on the Line came out in 1993, it was the 26th book published that focused on using the telephone in sales. Obviously that number has increased dramatically since then. But

The Big Push: why sellers, doctors, coaches, and leaders, don’t effect permanent change
Monday, 9 Mar, 2020
The Big Push: why sellers, doctors, coaches, and leaders, don’t effect permanent change

How many times have you tried to sell an idea to a colleague, only to have it be misunderstood or ignored?

Conscious Failing
Monday, 13 Jan, 2020
Conscious Failing

As a preamble to a discussion about failing consciously, I’d like to retell a story. Many years ago Xerox

Assessment: How much do you suck at listening?
Monday, 23 Dec, 2019
Assessment: How much do you suck at listening?

Answer these questions to see how accurately you hear

We Don’t Know How to Hear Each Other: how biases distort our conversations
Monday, 9 Dec, 2019
We Don’t Know How to Hear Each Other: how biases distort our conversations

So many people are feeling disempowered and ignored,

Questions: the new superpower
Monday, 2 Dec, 2019
Questions: the new superpower

Alexa, Siri, Google, and all programs that answer questions, have mechanisms