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Communication

We Don’t Know How to Hear Each Other: how biases distort our conversations
Monday, 9 Dec, 2019
We Don’t Know How to Hear Each Other: how biases distort our conversations

So many people are feeling disempowered and ignored, targeted and disenfranchised these days, and we haven’t yet created a dialogue to heal. In fact, we don’t even know how to

Questions: the new superpower
Monday, 2 Dec, 2019
Questions: the new superpower

Alexa, Siri, Google, and all programs that answer questions, have mechanisms

What Should Coaches Be Listening For?
Monday, 25 Nov, 2019
What Should Coaches Be Listening For?

A coach’s job is to facilitate potential change, usually

Training vs. Learning: do you want to train? Or have someone learn?
Monday, 11 Nov, 2019
Training vs. Learning: do you want to train? Or have someone learn?

Did you ever wonder why training fails more often than not? When important

Addressing Diversity Through Listening
Tuesday, 5 Nov, 2019
Addressing Diversity Through Listening

Diversity is vital, yet often difficult to attain due to barriers of communication and biases, making assimilation complicated. We know that by diversifying our companies, our schools, our neighborhoods we’re capable of creating all that’s possible; without diversity we limit who gets heard, who gets to lead, what knowledge we deem important, what we teach our children, what creativity looks like. Indeed, misrepresenting and under representing categories of people cost an unimaginable price in money, possibilities, and life. And yet our unconscious

Putting People First: the path to Customer Centricity, essay
Monday, 7 Oct, 2019
Putting People First: the path to Customer Centricity, essay

Charlie Rose interviewed Brian Moynihan, the CEO of