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Communication

DOing vs. BEing: creating rules that put customers first
Monday, 27 Jun, 2016
DOing vs. BEing: creating rules that put customers first

I recently purchased dysfunctional products/services from three vendors who were unwilling to go outside company rules to fix the problems …

The Arrogance of Listening
Monday, 16 May, 2016
The Arrogance of Listening

When researching my book on the gap between what’s said and what’s heard (What? Did you really say what I think I heard?) I discovered that most people..

The Problem With Information
Monday, 9 May, 2016
The Problem With Information

Information, when used to influence or sell, advise or share, has cost us untold loss in business and relationships. It actually causes resistance.
INFORMATION CAUSES RESISTANCE…

The Skills of Kindness: a guide for sellers, coaches, leaders and facilitators
Thursday, 7 Apr, 2016
The Skills of Kindness: a guide for sellers, coaches, leaders and facilitators

I believe our ultimate kindness is in helping Others be all they can be

The Business of Kindness
Wednesday, 23 Mar, 2016
The Business of Kindness

In the media recently I’ve been hearing the word ‘kindness’ discussed by business folks.
Kindness – not a word historically …

Training vs. Learning: do you want to train? Or have someone learn?
Monday, 29 Feb, 2016
Training vs. Learning: do you want to train? Or have someone learn?

Did you ever wonder why training fails more often than not? When important material, meant to improve or…