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Communication

How Listening Filters Cause Misunderstanding
Monday, 27 Nov, 2017
How Listening Filters Cause Misunderstanding

When researching my book on closing the gap between what’s said and what’s heard, I was surprised

Boredom: A Route To Creativity
Monday, 13 Nov, 2017
Boredom: A Route To Creativity

We live our lives, these days, with continuous stimulation…

Upselling with Integrity: connecting authentically with your target market
Monday, 6 Nov, 2017
Upselling with Integrity: connecting authentically with your target market

I recently took a cold call from Comcast – the first cold call I’ve…

Sell to Prospects who CAN/WILL Buy
Monday, 30 Oct, 2017
Sell to Prospects who CAN/WILL Buy

Your solution is great. You know the narrative of the type of buyers who buy.

Putting People First: the path to Customer Centricity, essay
Friday, 6 Oct, 2017
Putting People First: the path to Customer Centricity, essay

Charlie Rose interviewed Brian Moynihan, the CEO of

You’re Always Busy!?
Monday, 5 Jun, 2017
You’re Always Busy!?

Dear Friends:
Lately, everyone I know is complaining about how busy they are. It’s really beginning to annoy me. So I thought I’d write you this personal note – a rant, I suppose – to let you know how I feel when I hear you’re too busy to speak or return a call. No, wait. You did return my call recently when you heard I was ill. Do I have to be dying to hear from you?
What does it mean, exactly? Too busy to prioritize your time differently?