Communication
Assessment: How much do you suck at listening?
Answer these questions to see how accurately you hear what your communication partner intends you to hear.
Miscommunication: the reasons, the cure, the prevention
Have you ever been absolutely certain you heard…
How Listening Filters Cause Misunderstanding
When researching my book on closing the gap between what’s said and what’s heard,
Why Building Relationships is an Unsuccessful Sales Technique
In 1937 Dale Carnegie published his celebrated How to Win Friends
Healthcare Apps Can Facilitate Patient Compliance
There are currently more than 165,000 healthcare apps used for a variety of purposes – helping patients
To Change Behaviors, First Change Beliefs: an essay for change agents
Why do people prefer behaviors that obviously lead to less-than-stellar