I’ve recently heard people discussing ‘kindness’ as a business strategy. I’m so pleased.

Using current negotiation models, people feel they are giving up more than they want in exchange for receiving less than they deserve.

Information, used at the wrong time, or when used to influence or

Our biases have been developed through the stories of our lives. From birth, our parent’s beliefs become part of our unconscious, very

We naturally assume we understand what’s meant and don’t question that assumptions. The truth is, our brains are not set up to enable us to understand what others tell us…

Answer these questions to see how accurately you hear what your communication partner intends you to hear.