Communication
Assumptions: Why Being Right Is Wrong
We naturally assume we understand what’s meant and don’t question that assumptions. The truth is, our brains are not set up to enable us to understand what others tell us…
Communication Competence: the case for enhanced soft skills for our new digital world
Today was a typical day. I arrived at my office early in the morning…
Assessment: How much do you suck at listening?
Answer these questions to see how accurately you hear what your communication partner intends you to hear.
Miscommunication: the reasons, the cure, the prevention
Have you ever been absolutely certain you heard…
How Listening Filters Cause Misunderstanding
When researching my book on closing the gap between what’s said and what’s heard,
Why Building Relationships is an Unsuccessful Sales Technique
In 1937 Dale Carnegie published his celebrated How to Win Friends