Communication
We Don’t Know How to Hear Each Other: how biases distort our conversations
As a Buddhist, I don’t understand why anyone would want to take another’s…
DOing vs. BEing: creating rules that put customers first
I recently purchased dysfunctional products/services from three vendors who were unwilling to go outside company rules to fix the problems …
The Arrogance of Listening
When researching my book on the gap between what’s said and what’s heard (What? Did you really say what I think I heard?) I discovered that most people..
The Business of Kindness
In the media recently I’ve been hearing the word ‘kindness’ discussed by business folks.
Kindness – not a word historically …
Training vs. Learning: do you want to train? Or have someone learn?
Did you ever wonder why training fails more often than not? When important material, meant to improve or…
Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter
Do you know what’s stopping you or your company from making the…