Our biases have been developed through the stories of our lives. From birth, our parent’s beliefs become part of our unconscious, very

We naturally assume we understand what’s meant and don’t question that assumptions. The truth is, our brains are not set up to enable us to understand what others tell us…

Have you ever been absolutely certain you heard…

When researching my book on closing the gap between what’s said and what’s heard,

In 1937 Dale Carnegie published his celebrated How to Win Friends

There are currently more than 165,000 healthcare apps used for a variety of purposes – helping patients