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Communication

We Don’t Really Hear Each Other
Monday, 8 Dec, 2014
We Don’t Really Hear Each Other

We are not always able to accurately hear what others mean to convey. Sometimes we hear only a fraction of what’s been said and our brains misunderstand or bias the rest – and we might not realize it until it’s too late, causing us to believe we’re right and others are wrong, or moving to action using the wrong assumptions. We’re left with restricted communication and creativity,

Assessment: How much do you suck at listening?
Saturday, 29 Nov, 2014
Assessment: How much do you suck at listening?

Answer these questions to see how accurately you hear what your communication partner intends you to hear.

Making Change Work: a change management podcast series with StrategyDriven
Tuesday, 28 Dec, 2010
Making Change Work: a change management podcast series with StrategyDriven

In conjunction with StrategyDriven magazine, and with Nathan Ives as the brilliant interviewer, I’ve recorded a series of 6 podcasts called Making Change Work. The first podcast is available below.
And, why am I recording a Change Management series? For those of you familiar with my decision facilitation model, you’ll recognize that it’s basically a change […]

Making Change Work: Part 2 – What is a system, and how does change happen?
Monday, 27 Dec, 2010
Making Change Work: Part 2 – What is a system, and how does change happen?

For those of you who have read Dirty Little Secrets and love the concept of how change happens – and for those of you who haven’t read DLS and still love change models – here is my second podcast of the 6 part series Making Change Work that I’m recording with StrategyDriven Magazine and Nathan Ives.
This […]

Making Change Work 3 & 4: The Problems of Change Management & Managing Resistance
Sunday, 26 Dec, 2010
Making Change Work 3 & 4: The Problems of Change Management & Managing Resistance

In the literature of change management, there is no discernable use of the term ‘buy-in.’ In fact, in a search I did for the term I found one useage of it in the last 50 years of change management articles and papers. One. I’m sure there are more outside of my reach, but if you […]

Making Change Work #5: why is buy-in necessary and how to make it work
Saturday, 25 Dec, 2010
Making Change Work #5: why is buy-in necessary and how to make it work

As the 5th installment of a 6 part series called Making Change Work, this podcast is about buy-in:
– what buy-in means in terms of the change management process
– how and when buy-in occurs
– why people do not buy-in