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Sharon Drew’s Rants

Apple is Arrogant
Tuesday, 4 May, 2010
Apple is Arrogant

You don’t want to hear this, I’m sure. Everyone loves Apple. Except me.
Sure, I love their products. Theoretically. I believe they are innovative and absolutely world changing. I bless Steve Jobs and his amazingly brilliant mind. His products truly make technology serve us and bring the world to our doorstep. For that reason, I bought a new […]

How not to make a prospecting call
Tuesday, 27 Apr, 2010
How not to make a prospecting call

A woman from Australia recently called me on a cold call. She started by calling me  ‘Sharon.’ For those of you who know me, I refer to myself as Sharon Drew.  Folks who call me ‘Sharon’ are either making a cold call, or haven’t read my books or blogs. I have a long history with this problem, so playfully […]

Customer to T-Mobile: Representative Representative Representative
Tuesday, 20 Apr, 2010
Customer to T-Mobile: Representative Representative Representative

My T-Mobile Blackberry had a problem: I got a message that told me that it needed my email pass code changed after hours of me receiving no emails. So without any warning and no choice to fix it before stopping my service, they shut it off. They sent me a message with fix options […]

A Difficult Employee Relationship
Tuesday, 13 Apr, 2010
A Difficult Employee Relationship

Am I the only person who has an employee that I love who is a ‘problem child?’ I’d love to start a discussion on this, as I suspect I’m not the only one. And truly – I don’t know what part of it is me. I’m sure a lot, and I’m very open to learning […]

ATT Continues to Enrage
Tuesday, 6 Apr, 2010
ATT Continues to Enrage

When I was in Whistler watching my son at the Paralympics, I was at Starbucks daily (it was my office) doing my email. Since Starbucks has wifi, I assumed (mistakenly, it turned out) that when I got online, I was using the Starbucks wifi. It was a fair assumption but oh, was I wrong.
On the last […]

A Bad Vendor Experience: how should vendors communicate?
Tuesday, 30 Mar, 2010
A Bad Vendor Experience: how should vendors communicate?

How do we know, in advance, the difference between a vendor who will be terrific, and one who will be hell? One who will do what we want them to do, and one that will blame us when they get it wrong? And how angry are we when we end up paying just to get them […]