What, specifically, is good customer service? For me, it’s about being respected and getting what I’m paying for. Unfortunately, and problematic for companies, everyone wants to be respected in their own way. As a result, companies end up creating their customer service to meet their own criteria. And if someone doesn’t fit the model, too bad. Well, I [...]

I call Tuesdays my Cranky Tuesday blogs. After all, it’s my blog and I can write whatever I want. And today I want to complain about a travel service that does not serve their clients.
This week I came up to Whistler, BC, to attend the Paralympics to root for my son who is a paralympian. [...]

I used to have a fabulous beloved insurance agent named Ray Mungia. In a world where customers are merely a number, Ray made me feel like I was his only client. When I had a blow out and my car went into a ditch, he found me money on my policy that I didn’t even [...]