Sharon Drew’s Rants
What, specifically, is good customer service? For me, it’s about being respected and getting what I’m paying for. Unfortunately, and problematic for companies, everyone wants to be respected in their own way. As a result, companies end up creating their customer service to meet their own criteria. And if someone doesn’t fit the model, too bad. Well, I […]
I call Tuesdays my Cranky Tuesday blogs. After all, it’s my blog and I can write whatever I want. And today I want to complain about a travel service that does not serve their clients.
This week I came up to Whistler, BC, to attend the Paralympics to root for my son who is a paralympian. […]
I used to have a fabulous beloved insurance agent named Ray Mungia. In a world where customers are merely a number, Ray made me feel like I was his only client. When I had a blow out and my car went into a ditch, he found me money on my policy that I didn’t even […]