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Sharon Drew’s Rants

Why do companies make it so hard to get through?
Tuesday, 10 Aug, 2010
Why do companies make it so hard to get through?

This past week I’ve been attempting to contact technology companies that do sales enablement or some sort of sales force automation, in order to add Buying Facilitation® to the front end as a ‘buying enablement’ capability. Imagine enablement software that could enter the buying decision journey earlier to add the human side of decision making into the work […]

Integrity in the sales field: don’t steal my term
Tuesday, 3 Aug, 2010
Integrity in the sales field: don’t steal my term

As my Buying Facilitation™ material becomes more widely accepted, my terminology – once derided, ignored, and scoffed at – is now becoming commonplace. Words and terms that I coined and wrote about decades ago – decision facilitation, Buying Facilitation™, the buyer’s journey, the buying decision process, how buyer’s buy – are now part of the sales parlance. […]

I hate the gym
Tuesday, 27 Jul, 2010
I hate the gym

I am a gym rat. My lats, abs, delts, traps, biceps, and triceps (even the shortheads!) are cut and plumpy. I do 3 hours of Zumba, 4 hours of Body Step, and 3 hours of weights every week.
And, my Zumba sessions aside, I hate every second of it. Every. Single. Solitary. Nasty. Second. Hate it. […]

Making bad customer service good
Tuesday, 20 Jul, 2010
Making bad customer service good

This post is for all the horrid customer service capability I run into when I call any place, any place at all it seems, with a complaint or query. Bad customer service has such a long tail that it’s just not acceptable anymore (if indeed it ever was).
These days, it’s so simple for angry customers to tell the whole world of a yucky vendor experience, and the results can be devastating…

Give ’em hell: getting a refund from bad providers
Tuesday, 6 Jul, 2010
Give ’em hell: getting a refund from bad providers

Recently, a well-known Internet company re-upped my membership…

The downside of the net
Tuesday, 29 Jun, 2010
The downside of the net

Recently, I’ve been bombarded with negative, mean attacks by one specific ‘fan’ we’ll call A who is on one of my social networking sites. He began relating by being very sexual in his comments to me – quite embarrassing on so many levels: on my Facebook wall that was public…