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Change Management

FACILITATIVE QUESTIONS: Questions that facilitate change
Monday, 24 Jun, 2019
FACILITATIVE QUESTIONS: Questions that facilitate change

As professionals a big part of our jobs is to influence change. We assume we know the appropriate means to get where we want to be. Certainly we think we know the right questions to get the data we think we need.

But sometimes our questions miss the unconscious drivers, and the incomplete data we collect as a result skews our outcomes. Or we unwittingly cause resistance even when our solutions are important and well-conceived.

To Change Behaviors, First Change Beliefs: an essay for change agents
Monday, 10 Jun, 2019
To Change Behaviors, First Change Beliefs: an essay for change agents

Why do people prefer behaviors that obviously lead to less-than

Inside Curiosity
Monday, 6 May, 2019
Inside Curiosity

Curiosity is a good thing, right? But what is it? Wikipedia defines curiosity thus: a quality related to inquisitive thinking such as

How To Help Buyers Shift Their Status Quo
Monday, 11 Mar, 2019
How To Help Buyers Shift Their Status Quo

I’ve recently heard sales folks complain that the status quo was

Why Change Seems So Hard: Essay on facilitating buy-in and avoiding resistance
Monday, 4 Mar, 2019
Why Change Seems So Hard: Essay on facilitating buy-in and avoiding resistance

How do we manage change in our organizations? Not very well, apparently.

Trust: what it is, and how to initiate it
Monday, 29 Jan, 2018
Trust: what it is, and how to initiate it

Trust. The big kahuna. The sales industry seeks it; doctors assume it; couples demand it;