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Change Management

What Makes A Prospect A Buyer?
Tuesday, 12 Aug, 2014
What Makes A Prospect A Buyer?

A colleague recently said he was waiting for a deal to close. How did he know it would close?

It’s the Consensus, Stupid*
Monday, 14 Jul, 2014
It’s the Consensus, Stupid*

Buying decisions happen well before buyers consider your solution regardless of their need or

Selling With Integrity
Wednesday, 5 Mar, 2014
Selling With Integrity

What, exactly, is selling with integrity? Is it about creating great solutions that make a difference in companies and lives? Or respecting and serving our prospects and clients and employees?

Putting the Lead into Leadership: How to Influence with Integrity
Tuesday, 4 Mar, 2014
Putting the Lead into Leadership: How to Influence with Integrity

All leadership styles have some sort of interplay between accomplishing a goal…

Coaching with Integrity: facilitating buy-in for new solutions
Sunday, 27 Oct, 2013
Coaching with Integrity: facilitating buy-in for new solutions

As coaches, we aim to help our clients make the changes they seek. And yet they often fail to make, or maintain, the changes. There’s a reason: we approach change as a behavioral shift rather than a core transformation of the internal system. Change is a systems problem not a new behavior choice.
Let me […]

What is a sales ‘thought leader’?
Tuesday, 16 Jul, 2013
What is a sales ‘thought leader’?

Someone called recently to ask if I were a ‘sales thought leader’. I laughed. “It’s a trick question,” I replied.

The term ‘sales thought leader’ is an oxymoron. As the person who developed a sales-related model to facilitate the behind-the-scenes aspects of the buyer’s decision path that can’t be addressed by the sales model (Buying Facilitation®), I’ve sought partners to think outside the box with me. Before he died, David Sandler called to buy me out, saying he thought he’d gone outside the box but hadn’t realized how far ‘outside the box’ was until he read my then-latest book.