Home » Archive by Category

Healthcare

Use the Phone for Compassionate Healthcare
Tuesday, 7 Apr, 2020
Use the Phone for Compassionate Healthcare

Use the Phone for Compassionate Healthcare

How to create trust and collect data efficiently and empathetically
Your time is limited and you’ve been working too many hours a day to try to keep up. There are dozens of calls on hold. So many people ill, or just plain scared. Folks with previously existing conditions that can’t get […]

Make the Phone Your Friend: best practices for sellers, healthcare providers, and consultants
Monday, 6 Apr, 2020
Make the Phone Your Friend: best practices for sellers, healthcare providers, and consultants

When my first book Sales on the Line came out in 1993, it was the 26th book published

The Big Push: why sellers, doctors, coaches, and leaders, don’t effect permanent change
Monday, 9 Mar, 2020
The Big Push: why sellers, doctors, coaches, and leaders, don’t effect permanent change

How many times have you tried to sell an idea to a colleague, only to have it be misunderstood or ignored?

Why Change Seems So Hard: Essay on facilitating buy-in and avoiding resistance
Monday, 4 Mar, 2019
Why Change Seems So Hard: Essay on facilitating buy-in and avoiding resistance

How do we manage change in our organizations? Not very well, apparently.

Healthcare Apps Can Facilitate Patient Compliance
Monday, 22 Jan, 2018
Healthcare Apps Can Facilitate Patient Compliance

There are currently more than 165,000 healthcare apps used for a variety of purposes – helping patients

Facilitating Compliance: helping patients choose health
Monday, 10 Jul, 2017
Facilitating Compliance: helping patients choose health

In the late 1970s, I approached my studies for an MSc in Health Sciences