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How Listening Filters Cause Misunderstanding
Monday, 27 Nov, 2017
How Listening Filters Cause Misunderstanding

When researching my book on closing the gap between what’s said and what’s heard, I was surprised

Influencing Congruent, Unbiased Change: serving with integrity
Monday, 20 Nov, 2017
Influencing Congruent, Unbiased Change: serving with integrity

Our jobs as influencers is to help Others achieve their own brand

Boredom: A Route To Creativity
Monday, 13 Nov, 2017
Boredom: A Route To Creativity

We live our lives, these days, with continuous stimulation…

Upselling with Integrity: connecting authentically with your target market
Monday, 6 Nov, 2017
Upselling with Integrity: connecting authentically with your target market

I recently took a cold call from Comcast – the first cold call I’ve…

Hear Us Roar
Monday, 16 Oct, 2017
Hear Us Roar

Following the latest sexual harassment incident with Harvey Weinstein, Jane Fonda requested

Putting People First: the path to Customer Centricity, essay
Friday, 6 Oct, 2017
Putting People First: the path to Customer Centricity, essay

Charlie Rose interviewed Brian Moynihan, the CEO of