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FACILITATIVE QUESTIONS: Questions that facilitate change
Saturday, 5 May, 2018
FACILITATIVE QUESTIONS: Questions that facilitate change

As professionals a big part of our jobs is to influence change.

How Listening Filters Cause Misunderstanding
Tuesday, 24 Apr, 2018
How Listening Filters Cause Misunderstanding

When researching my book on closing the gap between what’s said and what’s heard,

Guys Aren’t Gender Neutral: the how and why of (un)biased communication
Monday, 18 Dec, 2017
Guys Aren’t Gender Neutral: the how and why of (un)biased communication

As someone who’s written about communication for decades,..

Upselling with Integrity: connecting authentically with your target market
Monday, 6 Nov, 2017
Upselling with Integrity: connecting authentically with your target market

I recently took a cold call from Comcast – the first cold call I’ve…

Hear Us Roar
Monday, 16 Oct, 2017
Hear Us Roar

Following the latest sexual harassment incident with Harvey Weinstein, Jane Fonda requested

Putting People First: the path to Customer Centricity, essay
Friday, 6 Oct, 2017
Putting People First: the path to Customer Centricity, essay

Charlie Rose interviewed Brian Moynihan, the CEO of