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How Listening Filters Cause Misunderstanding
Tuesday, 24 Apr, 2018
How Listening Filters Cause Misunderstanding

When researching my book on closing the gap between what’s said and what’s heard,

Making Negotiation Win-Win
Monday, 9 Apr, 2018
Making Negotiation Win-Win

Using current negotiation models, people feel they are giving up more than they want in exchange for receiving less than they deserve.

Asperger’s put to work: an essay on coding choice and decision making
Monday, 5 Mar, 2018
Asperger’s put to work: an essay on coding choice and decision making

I wasn’t diagnosed with Nonverbal Learning Disorder – NLD, similar to

Why We Get Objections
Monday, 15 Jan, 2018
Why We Get Objections

For years I’ve written about how sales suffer because the sales model, designed to seek buyers and place

Guys Aren’t Gender Neutral: the how and why of (un)biased communication
Monday, 18 Dec, 2017
Guys Aren’t Gender Neutral: the how and why of (un)biased communication

As someone who’s written about communication for decades,..

Recognize Buyers on the First Call
Monday, 11 Dec, 2017
Recognize Buyers on the First Call

A participant at one of my onsite Buying Facilitation® trainings…