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The What of How: ‘Why’ and ‘What’ are inadequate to enable action
Monday, 25 Apr, 2016
The What of How: ‘Why’ and ‘What’ are inadequate to enable action

When you’re conversing with a prospect, a teenager, or a team member, how does your brain choose…

The Business of Kindness
Wednesday, 23 Mar, 2016
The Business of Kindness

In the media recently I’ve been hearing the word ‘kindness’ discussed by business folks.
Kindness – not a word historically …

Collaborative Decision Making for Successful Implementations
Monday, 8 Feb, 2016
Collaborative Decision Making for Successful Implementations

I’ve read that there are leaders and project managers who prefer not to collaborate, when engaging in an…

Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter
Monday, 30 Nov, 2015
Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter

Do you know what’s stopping you or your company from making the…

Speaker or Listener: Who’s Responsible For Misunderstandings?
Monday, 21 Sep, 2015
Speaker or Listener: Who’s Responsible For Misunderstandings?

There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs –

What? Did You Really Say What I Think I Heard?
Saturday, 29 Nov, 2014
What? Did You Really Say What I Think I Heard?

Read Sharon Drew’s new book on listening. It explains how to bridge the gap between what’s said and what’s heard, how to avoid bias, assumptions, and misunderstanding. It’s funny, original, and practical.