We naturally assume we understand what’s meant and don’t question that assumptions. The truth is, our brains are not set up to enable us to understand what others tell us…

When researching my book on closing the gap between what’s said and what’s heard,

I recently got an email from a subscriber complaining that although he’d read and learned a ton from my articles over the years,

I recently accepted a cold call from an insurance guy because I was thinking of switching providers.

For years I’ve written about how sales suffer because the sales model, designed to seek buyers and place

At a neighborhood picnic recently, I introduced myself to five