Listening
Speaker or Listener: Who’s Responsible For Misunderstandings?
There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs – the Speaker communicating badly, or the Listener misunderstanding? Let’s look at some facts:
We Don’t Know How to Hear Each Other: how biases distort our conversations
So many people are feeling disempowered and ignored,
Listening Biases: How Influencers Unwittingly Restrict Possibilities
Do you enter conversations with a goal, or set of expectations? Do you
Servant Leadership: new skills to serve others, and why the old ones don’t work
I became enamored of the concept of Servant Leadership in the 1980s.
How the Sales Industry Colludes in Failure
Would you consider a baseball player with a 95% failure rate Successful?
Sellers Ask the Wrong Questions
I recently accepted a cold call from an insurance guy because I was thinking of switching providers.