Listening
I Hear You My Way
I recently got an email from a subscriber complaining that although he’d read and learned a ton from my articles over the years,
Sellers Ask the Wrong Questions
I recently accepted a cold call from an insurance guy because I was thinking of switching providers.
Why We Get Objections
For years I’ve written about how sales suffer because the sales model, designed to seek buyers and place
How Listening Filters Cause Misunderstanding
When researching my book on closing the gap between what’s said and what’s heard, I was surprised
Our Listening Restricts Our Lives: understanding our listening filters
At a neighborhood picnic recently, I introduced myself to five
Listening Biases: How Influencers Unwittingly Restrict Possibilities
Do you enter conversations with a