Home » Archive by Category

Listening

Speaker or Listener: Who’s Responsible For Misunderstandings?
Monday, 27 Jan, 2020
Speaker or Listener: Who’s Responsible For Misunderstandings?

There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs – the Speaker communicating badly, or the Listener misunderstanding? Let’s look at some facts:

We Don’t Know How to Hear Each Other: how biases distort our conversations
Monday, 9 Dec, 2019
We Don’t Know How to Hear Each Other: how biases distort our conversations

So many people are feeling disempowered and ignored,

Listening Biases: How Influencers Unwittingly Restrict Possibilities
Monday, 29 Jul, 2019
Listening Biases: How Influencers Unwittingly Restrict Possibilities

Do you enter conversations with a goal, or set of expectations? Do you

Servant Leadership: new skills to serve others, and why the old ones don’t work
Monday, 8 Jul, 2019
Servant Leadership: new skills to serve others, and why the old ones don’t work

I became enamored of the concept of Servant Leadership in the 1980s.

How the Sales Industry Colludes in Failure
Monday, 1 Jul, 2019
How the Sales Industry Colludes in Failure

Would you consider a baseball player with a 95% failure rate Successful?

Sellers Ask the Wrong Questions
Monday, 25 Feb, 2019
Sellers Ask the Wrong Questions

I recently accepted a cold call from an insurance guy because I was thinking of switching providers.