Listening & Decision Making

When researching my book on the gap between what’s said and what’s heard (What? Did you really say what I think I heard?) I discovered that most people..

When you’re conversing with a prospect, a teenager, or a team member, how does your brain choose…

A person who facilitates excellence in others facilitates potential change…

I’ve heard there are 5.7 decision makers for each sale, and ‘unknown’ influencers.

There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs –

Information, when used to influence or sell, has cost us untold loss in business and relationships. It actually causes resistance.