Listening & Decision Making
Assessment: How much do you suck at listening?
Answer these questions to see how accurately you hear what your communication partner intends you to hear.
The Arrogance of Listening
When researching my book on the gap between what’s said and what’s heard (What? Did you really say what I think I heard?) I discovered that most people..
The What of How: ‘Why’ and ‘What’ are inadequate to enable action
When you’re conversing with a prospect, a teenager, or a team member, how does your brain choose…
What Should Coaches, Managers, and Consultants Be Listening For?
A person who facilitates excellence in others facilitates potential change…
Decision Makers vs. Influencers
I’ve heard there are 5.7 decision makers for each sale, and ‘unknown’ influencers.
Speaker or Listener: Who’s Responsible For Misunderstandings?
There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs –