Listening & Decision Making
FACILITATIVE QUESTIONS: Questions that facilitate change
As professionals a big part of our jobs is to influence change.
The Arrogance of Listening
When researching my book on the gap between what’s said and what’s heard (What? Did you really say what I think I heard?) I discovered that most people..
The What of How: ‘Why’ and ‘What’ are inadequate to enable action
When you’re conversing with a prospect, a teenager, or a team member, how does your brain choose…
What Should Coaches, Managers, and Consultants Be Listening For?
A person who facilitates excellence in others facilitates potential change…
Decision Makers vs. Influencers
I’ve heard there are 5.7 decision makers for each sale, and ‘unknown’ influencers.
Speaker or Listener: Who’s Responsible For Misunderstandings?
There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs –