A person who facilitates excellence in others facilitates potential change…

I’ve heard there are 5.7 decision makers for each sale, and ‘unknown’ influencers.

There’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs –

Information, when used to influence or sell, has cost us untold loss in business and relationships. It actually causes resistance.

We enter into collaborations assuming we’ll succeed as teamwork partners. Yet we rarely achieve true partnership:
* Because we listen uniquely and through biased filters we sometimes mistakenly presume intent or misconstrue what’s been said and agreed upon. Problem: Flawed assumptions, wasted time and relationship capital, and restricted scope.
* There is often not enough diversity to enable maximum creativity and unrestricted solution options. Problem: Similar ideas and options constrain possibility and maintain the status quo.

A coach’s job is to facilitate potential change, usually by asking questions to identify the components of the problem and decide between solutions while reinforcing the changes and maintaining a trusting relationship. To achieve the excellence that all coaches seek, it’s necessary to avoid the listening filters that could prejudice the interaction, such as: