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Collaborative Decision Making for Successful Implementations
Monday, 8 Feb, 2016
Collaborative Decision Making for Successful Implementations

I’ve read that there are leaders and project managers who prefer not to collaborate, when engaging in an…

Customer Service Case Study: Who Are You Serving?
Wednesday, 20 Jan, 2016
Customer Service Case Study: Who Are You Serving?

When involved in customer service, are you serving your company and its rules – or your customer? Do you make rules to make sure your customers are happy, or are you wrapped up following rules designed for you – often at the expense of your customers?
Here are two conversations I had recently that make the […]

What Should Coaches, Managers, and Consultants Be Listening For?
Monday, 11 Jan, 2016
What Should Coaches, Managers, and Consultants Be Listening For?

A person who facilitates excellence in others facilitates potential change…

Our Listening Biases Restrict Success
Monday, 4 Jan, 2016
Our Listening Biases Restrict Success

The problem with accurately hearing what others mean to convey is not that we don’t hear their words accurately.

Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter
Monday, 30 Nov, 2015
Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter

Do you know what’s stopping you or your company from making the…