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Speaker or Listener: Who’s Responsible For Misunderstandings?
Monday, 5 Jan, 2015
Speaker or Listener: Who’s Responsible For Misunderstandings?

here’s been an age-old argument in the communication field: who’s at fault if a misunderstanding occurs – the Speaker communicating badly, or the Listener misunderstanding?
Let’s look at some facts:

What Should Coaches Be Listening For?
Monday, 22 Dec, 2014
What Should Coaches Be Listening For?

A coach’s job is to facilitate potential change, usually by asking questions to identify the components of the problem and decide between solutions while reinforcing the changes and maintaining a trusting relationship. To achieve the excellence that all coaches seek, it’s necessary to avoid the listening filters that could prejudice the interaction, such as:

What Should Coaches Be Listening For?
Sunday, 14 Dec, 2014
What Should Coaches Be Listening For?

A coach’s job is to facilitate potential change, usually by asking questions to identify the components of the problem and decide between solutions while reinforcing the changes and maintaining a trusting relationship. To achieve the excellence that all coaches seek, it’s necessary to avoid the listening filters that could prejudice the interaction, such as:

What? Did You Really Say What I Think I Heard?
Saturday, 29 Nov, 2014
What? Did You Really Say What I Think I Heard?

Read Sharon Drew’s new book on listening. It explains how to bridge the gap between what’s said and what’s heard, how to avoid bias, assumptions, and misunderstanding. It’s funny, original, and practical.

HOW TO LISTEN TO HEAR WHAT’S INTENDED
Monday, 17 Nov, 2014
HOW TO LISTEN TO HEAR WHAT’S INTENDED

Like most of us, I assume I understand what my communication partner is saying and respond appropriately. I don’t think about it; I just do it. I don’t realize anything is wrong until it’s too late.

Prospects Aren’t Always Prospects
Monday, 17 Nov, 2014
Prospects Aren’t Always Prospects

As sellers, we’ve been taught that someone with a need that our solution fulfills is a prospect…