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Training vs. Learning: do you want to train? Or have someone learn?
Monday, 12 Nov, 2018
Training vs. Learning: do you want to train? Or have someone learn?

Did you ever wonder why training fails more often than not? When important material, meant to improve or…

We Don’t Know How to Hear Each Other: how biases distort our conversations
Monday, 12 Nov, 2018
We Don’t Know How to Hear Each Other: how biases distort our conversations

As a Buddhist, I don’t understand why anyone would want to take another’s…

Assumptions: Why Being Right Is Wrong
Monday, 12 Nov, 2018
Assumptions: Why Being Right Is Wrong

We naturally assume we understand what’s meant and don’t question that assumptions. The truth is, our brains are not set up to enable us to understand what others tell us…

How Listening Filters Cause Misunderstanding
Monday, 5 Nov, 2018
How Listening Filters Cause Misunderstanding

When researching my book on closing the gap between what’s said and what’s heard, I was surprised to

Communication Competence: the case for enhanced soft skills for our new digital world
Monday, 29 Oct, 2018
Communication Competence: the case for enhanced soft skills for our new digital world

Today was a typical day. I arrived at my office early in the morning…

Optimizing Buyer Personas to Facilitate Pre-Sales Decisions
Monday, 29 Oct, 2018
Optimizing Buyer Personas to Facilitate Pre-Sales Decisions

Buyer Personas do a great job finding and reaching probable buyers, while positioning messages and…