When researching my book on closing the gap between what’s said and what’s heard, I was surprised to

So many people are feeling disempowered and ignored, targeted

Your important nonprofit or exciting startup helps the world be a better place. But now you’ve got to raise money. You’ve created a terrific pitch deck, have a highly competent management team and terms, and have identified donor prospects with major gift potential. You’ve designed a multi-channel approach to build relationships with small investors to excite them to becoming large investors. Why aren’t you raising all the funding you deserve?

I’ve recently heard people discussing ‘kindness’ as a business strategy. I’m so pleased.

Sales is a great model for understanding need and placing solutions.
Buying Facilitation® is a change management model, great for helping buyers navigate their behind-the-scenes change management issues

The problem with accurately hearing what others mean to convey is not