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Articles tagged with: communication

“But I talk to everyone this way”: the difference between selling patterns and buying patterns
Friday, 7 Oct, 2011
“But I talk to everyone this way”: the difference between selling patterns and buying patterns

I recently had a Tab problem on my PC – you know, one of those annoying problems that needs technical assistance from someone, from some country, on the telephone. One of those calls where someone gives his name as “Jim” but it’s probably really Ricardo, or Raj, or Gallal, and his accent is a horrid mixture of Midwest […]

Communicating and working with Aspergers
Tuesday, 27 Sep, 2011
Communicating and working with Aspergers

There is an important NLP premise I hold dear: the meaning of the communication is the response it elicits, separate from my intent.
I believe the truth in this dictum completely, down through my bones. That belief, however is rather poignant, given my communications problems: as an Asperger’s sufferer I sometimes unwittingly communicate in ways that harm, confuse, or annoy. […]

A Bad Vendor Experience: how should vendors communicate?
Tuesday, 30 Mar, 2010
A Bad Vendor Experience: how should vendors communicate?

How do we know, in advance, the difference between a vendor who will be terrific, and one who will be hell? One who will do what we want them to do, and one that will blame us when they get it wrong? And how angry are we when we end up paying just to get them […]

How do you know you’re listening to your clients in the most effective way?
Wednesday, 4 Feb, 2009
How do you know you’re listening to your clients in the most effective way?

Listening is circular, and ends with the originating speaker receiving a message they need to respond to. There is a speaker and a listener, a message maker and a message receiver. And without a Sender and a Receiver, there is no message. Indeed, the definition of a communication includes having a sender and a receiver. […]

Collaboration Management: Ensuring Necessary Buy-in From Communications Partners
Friday, 25 Jul, 2008
Collaboration Management: Ensuring Necessary Buy-in From Communications Partners

As CPAs, your job involves several forms of communication. You need to─

Get agreement from clients, colleagues and partners.
Need to negotiate with departments of finance, CFOs and the IRS.
Ensure you understand, and are understood by, all people you communicate with.

Failure to […]