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Articles tagged with: cost

Do you want to make a sale? or an appointment?
Monday, 10 Feb, 2014
Do you want to make a sale? or an appointment?

How many of you know the exact percentage of sales you close? Many companies labor under the misconception that they close 17 or 20%…

Making bad customer service good
Tuesday, 20 Jul, 2010
Making bad customer service good

This post is for all the horrid customer service capability I run into when I call any place, any place at all it seems, with a complaint or query. Bad customer service has such a long tail that it’s just not acceptable anymore (if indeed it ever was).
These days, it’s so simple for angry customers to tell the whole world of a yucky vendor experience, and the results can be devastating…