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Who represents Starbucks – or all companies?
Tuesday, 21 Dec, 2010
Who represents Starbucks – or all companies?

After my complaints last week about a Starbucks manager refusing to exchange a defective CD, I received 3 phone calls from different customer service folks at Starbucks (one of them was the ‘entertainment’ manager, and I’m not sure what that means) apologizing and offering to send me a replacement CD. All proclaimed that the manager who wouldn’t […]