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Articles tagged with: Mercedes Benz

Final Mercedes Tale
Monday, 20 Oct, 2008
Final Mercedes Tale

To put a final point on the Mercedes story. I contacted the owner of the Mercedes Dealership in Austin one last time. Harvey Dyer contended that they fixed my car the first time and although it wasn’t the fix that I brought the car in for, the fix needed to happen. And he claims that […]

Continuing Saga of Mercedes Benz
Thursday, 5 Jun, 2008
Continuing Saga of Mercedes Benz

After 3 days with no contact from anyone (? – why wouldn’t they give me updates?), I got a call from the Montvale NJ Customer Service folks (Patricia Rosatto – 201 573 – 0600 x78737) to tell me my car was ready. When I asked why no one had contacted me, as I was in […]

Mercedes Benz: Continuing Saga Of Horrid Customer Service And A Broken Car. Installment #2
Tuesday, 3 Jun, 2008
Mercedes Benz: Continuing Saga Of Horrid Customer Service And A Broken Car. Installment #2

Since my last blog (see below), there has been slight movement in customer service response. But only slight, and what it took for me to get that tiny level of service from them is mind boggling.
I originally attempted to speak with the customer service department at the Mercedes Benz Headquarters in Montvale NJ. All I […]

Mercedes Benz Is Not A Brand
Friday, 30 May, 2008
Mercedes Benz Is Not A Brand

Sadly, I’m finding out the hard way that Mercedes Benz does not stand behind their product. And, indeed, are quite abusive and dismissive of customers. Indeed, I would never purchase a Mercedes again.
Years ago, I lived on a ranch with no paved roads. An SUV was imperative. Since moving to Austin, I no longer need […]