To put a final point on the Mercedes story. I contacted the owner of the Mercedes Dealership in Austin one last time. Harvey Dyer contended that they fixed my car the first time and although …

After 3 days with no contact from anyone (? – why wouldn’t they give me updates?), I got a call from the Montvale NJ Customer Service folks (Patricia Rosatto – 201 573 – 0600 x78737) …

Since my last blog (see below), there has been slight movement in customer service response. But only slight, and what it took for me to get that tiny level of service from them is mind …

Sadly, I’m finding out the hard way that Mercedes Benz does not stand behind their product. And, indeed, are quite abusive and dismissive of customers. Indeed, I would never purchase a Mercedes again.
Years ago, I …