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Articles tagged with: phone

Yo, T-Mobile: why make it so hard to retrieve a rebate?
Tuesday, 28 Sep, 2010
Yo, T-Mobile: why make it so hard to retrieve a rebate?

I recently purchased an Android phone from T-Mobile. Part of the promotion was a $50 rebate. I must tell you that I will never, ever go through those hoops again. I finally ended up handing it over to my tech guy Shawn. And I am here to tell you that it has cost me more […]

I hate when promotions seek new customers and regular customers are ignored
Tuesday, 14 Sep, 2010
I hate when promotions seek new customers and regular customers are ignored

I decided to finally upgrade my 3-year-old Blackberry. OK, OK, I’m obviously going to get a lot of flak for keeping something so old and not having easy access to the net or apps. But it did what I needed it to do. And now I need more.
I heard about the new Galaxy Samsung, did […]

Why do companies make it so hard to get through?
Tuesday, 10 Aug, 2010
Why do companies make it so hard to get through?

This past week I’ve been attempting to contact technology companies that do sales enablement or some sort of sales force automation, in order to add Buying Facilitation® to the front end as a ‘buying enablement’ capability. Imagine enablement software that could enter the buying decision journey earlier to add the human side of decision making into the work […]

Customer to T-Mobile: Representative Representative Representative
Tuesday, 20 Apr, 2010
Customer to T-Mobile: Representative Representative Representative

My T-Mobile Blackberry had a problem: I got a message that told me that it needed my email pass code changed after hours of me receiving no emails. So without any warning and no choice to fix it before stopping my service, they shut it off. They sent me a message with fix options […]

Make the Phone your Best Friend
Monday, 1 Mar, 2010
Make the Phone your Best Friend

Do you believe that to close a sale you must ‘get in front of prospects?’  Why? Really. Have you ever asked yourself why? Do you tell yourself that you MUST have that eye contact? That ‘face-to-face’ juice? Do you tell yourself that if you’re not in the field, you’re not selling?
In 1937, Dale Carnegie advocated it. […]

A Case Study In Buying Facilitation®
Monday, 17 Aug, 2009
A Case Study In Buying Facilitation®

I’m at a client site this week (Good Practice), teaching them how to become decision facilitators.  As part of their training, I sit with each of them as they learn to make the phone their friend, and practice Buying Facilitation™ on cold calls.
These sales folks are long-term professionals, responsible for millions of dollars of business annually. Yet they are discovering wholly […]