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Plantronics, Part 2: the definition of un-customer service
Tuesday, 12 Jul, 2011
Plantronics, Part 2: the definition of un-customer service

As per my blog post a few weeks ago, I had problems with a phone I recently purchased from Plantronic. The first fix they sent me was a refurbished product to replace the new one. I refused that, and was then sent a new one. At each step of the way, I told the folks to […]

Exchanging a broken product with a refurbished one is not ok
Tuesday, 28 Jun, 2011
Exchanging a broken product with a refurbished one is not ok

I recently purchased my 4th Plantronics hands-free phone. I love these phones. They last for years, and offer me the qualities I need, including a long battery life.
This time, however, I’m not happy, and am being made unhappier daily.
This time, the dial-pad came with several problems, and it refused to reset, or upload, or connect […]