After my complaints last week about a Starbucks manager refusing to exchange a defective CD, I received 3 phone calls from different customer service folks at Starbucks (one of them was the ‘entertainment’ manager, and I’m not sure what that means) apologizing and offering to send me a replacement CD. All proclaimed that the manager who wouldn’t [...]

Sales, the most manipulative and greed-filled of our business practices, could easily become a spiritual practice – and bring in far more revenue. But I’m getting ahead of myself.
For decades, I have been a proponent of, and keynoter in the field of, Spirituality in the Workplace. In my work life, I have focused on the [...]

There are several sites that offer ‘everything sales’. But one of them is truly professional, fresh, and a showcase for quality: Salesopedia.
Begun about two years ago by Clayton Shold and Dave Maynard to be an encyclopedia/wikipedia for sales, Shold and Maynard have grown the site to be THE place for all-things-sales, with provocative articles and great [...]