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Articles tagged with: t-mobile

What is the value of a loyal customer?
Tuesday, 22 Feb, 2011
What is the value of a loyal customer?

Recently I got a cut-off notice from T-Mobile. For non-payment of $106.10. Apparently I didn’t receive 2 bills, and if it’s not in front of me, it doesn’t register that the bill hasn’t been paid.
Let’s think about this for a moment. I have 3 accounts and 2 devices with T-Mobile. I give them around $150/month, not to mention the […]

Yo, T-Mobile: why make it so hard to retrieve a rebate?
Tuesday, 28 Sep, 2010
Yo, T-Mobile: why make it so hard to retrieve a rebate?

I recently purchased an Android phone from T-Mobile. Part of the promotion was a $50 rebate. I must tell you that I will never, ever go through those hoops again. I finally ended up handing it over to my tech guy Shawn. And I am here to tell you that it has cost me more […]

I hate when promotions seek new customers and regular customers are ignored
Tuesday, 14 Sep, 2010
I hate when promotions seek new customers and regular customers are ignored

I decided to finally upgrade my 3-year-old Blackberry. OK, OK, I’m obviously going to get a lot of flak for keeping something so old and not having easy access to the net or apps. But it did what I needed it to do. And now I need more.
I heard about the new Galaxy Samsung, did […]

Customer to T-Mobile: Representative Representative Representative
Tuesday, 20 Apr, 2010
Customer to T-Mobile: Representative Representative Representative

My T-Mobile Blackberry had a problem: I got a message that told me that it needed my email pass code changed after hours of me receiving no emails. So without any warning and no choice to fix it before stopping my service, they shut it off. They sent me a message with fix options […]