Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions? Do you assume your history of similar topics topics gives you a more elevated understanding of […]
While researching my book What? I discovered that when listening to others, we naturally assume we understand what’s meant and don’t question that assumption. But due to the way
Most of us believe we don’t have listening biases accurately hear what’s been said. But given our brain’s inability to accurately hear incoming messages due
As a preamble to a discussion about failing consciously, I’d like to retell a story. Many years ago Xerox was beta testing a then new-type digital printer. The testers sent back complaints: it was
Curiosity is a good thing, right? But what is it? Wikipedia defines curiosity thus: a quality related to inquisitive thinking such as exploration, investigation, and learning, evident by
Facilitating The Difference That Makes The Difference
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