Curiosity is a good thing, right? But what is it? Wikipedia defines curiosity thus: a quality related to inquisitive thinking such as exploration, investigation, and learning, evident by observation in human and animal species. What, exactly, does this mean? What’s ‘inquisitive thinking’? Does it matter that everyone’s inquisitiveness is subjective, unique, and limited by their biases? ‘Evident by observation’? Evident to whom? And by what/whose standards? And ‘observation’? Really? We all see, hear, feel the world through our subjectivity –

Recently people have been discussing ‘kindness’ as a business strategy. I’m so pleased. Kindness – not a word historically associated

As sellers, we’ve been taught that someone with a need for our solution is a prospect. But that’s not true or we’d be closing a lot more business

A few years ago,  Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative:

Diversity is vital, yet often difficult to attain due to barriers of communication and biases, making assimilation complicated.

BIG IDEA: Buyers can’t buy until they’ve handled all of their internal stuff and