Servant Leadership: new skills to serve others, and why the old ones don’t work
I became enamored of the concept Servant Leadership in the 1980s. Developed by Robert Greenleaf, it’s defined
We Don’t Know How to Hear Each Other: how natural biases distort our conversations
During the three years I spent researching and writing a book on closing the gap
Where is the real control in the sales process?
Recently I listened while a coaching client pitched his solution precisely when he could have facilitated his
Collaborative Decision Making for Successful Implementations
I’ve read that there are leaders and project managers who prefer not to collaborate,
The Fallacy of Making Appointments
Do you want to make a sale, or an appointment? Does an appointment create a ‘relationship‘ that will close
The Discipline of Listening
Our brains make it difficult, if not impossible, to fully or accurately comprehend what our Communication Partners