80% of your prospects will buy a solution similar to yours within 2 years of your connection, but..
When researching my book on closing the gap between what’s said and what’s heard,
When involved in customer service, are you serving your company and its rules – or your customer? Do you make rules to make sure your customers are happy, or are you wrapped up following rules designed for you – often at the expense of your customers?
Here are two conversations I had recently that make the […]
I recently got an email from a subscriber complaining that although he’d read and learned a ton from my articles over the years,
In 1937 Dale Carnegie published his celebrated How to Win Friends
There are currently more than 165,000 healthcare apps used for a variety of purposes – helping patients