Putting People First: the path to Customer Centricity, essay
Monday, 17 May, 2021
Putting People First: the path to Customer Centricity, essay

A few years ago,  Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative:

Addressing Diversity Through Listening
Monday, 3 May, 2021
Addressing Diversity Through Listening

Diversity is vital, yet often difficult to attain due to barriers of communication and biases, making assimilation complicated.

What is Buying Facilitation®? What sales problem does it solve?
Monday, 29 Mar, 2021
What is Buying Facilitation®? What sales problem does it solve?

BIG IDEA: Buyers can’t buy until they’ve handled all of their internal stuff and

Servant Leadership: new skills to serve others, and why the old ones don’t work
Monday, 15 Mar, 2021
Servant Leadership: new skills to serve others, and why the old ones don’t work

I became enamored of the concept Servant Leadership in the 1980s. Developed by

Why Change Seems So Hard: Essay on facilitating buy-in and avoiding resistance
Monday, 8 Mar, 2021
Why Change Seems So Hard: Essay on facilitating buy-in and avoiding resistance

How do we manage change in our organizations? Not very well, apparently. According to statistics, the

Collaborative Decision Making for Successful Implementations
Monday, 22 Feb, 2021
Collaborative Decision Making for Successful Implementations

I’ve read that some leaders and project managers prefer not to collaborate when