Win the RFP by Adding Value
Monday, 6 Jul, 2020
Win the RFP by Adding Value

Years ago I ran a Buying Facilitation® program for a group of Senior Partners at KPMG. Before working with this team, they were using 2-

The Business of Kindness
Monday, 29 Jun, 2020
The Business of Kindness

I’ve recently heard people discussing ‘kindness’ as a business strategy. I’m so pleased. Kindness – not a

Questioning Questions
Monday, 22 Jun, 2020
Questioning Questions

Decades ago I had an idea that questions could be vehicles to facilitate change in addition to eliciting answers. Convention went

The Real “Buyer’s Journey” or, the reason selling doesn’t cause buying
Monday, 8 Jun, 2020
The Real “Buyer’s Journey” or, the reason selling doesn’t cause buying

I moved to London in 1983 to start up a tech company after spending years

Trust: what it is, and how to initiate it
Monday, 1 Jun, 2020
Trust: what it is, and how to initiate it

Trust. The big kahuna. The sales industry seeks it; doctors assume it; couples demand it; change can’t occur without it. But what is it? Why isn’t it easier to

Listening Biases: How Influencers Unwittingly Restrict Possibilities
Monday, 25 May, 2020
Listening Biases: How Influencers Unwittingly Restrict Possibilities

Do you enter conversations to listen for what will confirm your assumptions?