
Years ago I ran a Buying Facilitation® program for a group of Senior Partners at KPMG. Before working with this team, they were using 2-

I’ve recently heard people discussing ‘kindness’ as a business strategy. I’m so pleased. Kindness – not a

Decades ago I had an idea that questions could be vehicles to facilitate change in addition to eliciting answers. Convention went

I moved to London in 1983 to start up a tech company after spending years

Trust. The big kahuna. The sales industry seeks it; doctors assume it; couples demand it; change can’t occur without it. But what is it? Why isn’t it easier to

Do you enter conversations to listen for what will confirm your assumptions?