Training vs. Learning: do you want to train? Or have someone learn?
Monday, 11 Nov, 2019
Training vs. Learning: do you want to train? Or have someone learn?

Did you ever wonder why training fails more often than not? When important

Addressing Diversity Through Listening
Tuesday, 5 Nov, 2019
Addressing Diversity Through Listening

Diversity is vital, yet often difficult to attain due to barriers of communication and biases, making assimilation complicated. We know that by diversifying our companies, our schools, our neighborhoods we’re capable of creating all that’s possible; without diversity we limit who gets heard, who gets to lead, what knowledge we deem important, what we teach our children, what creativity looks like. Indeed, misrepresenting and under representing categories of people cost an unimaginable price in money, possibilities, and life. And yet our unconscious

What You Need to Know about Systems and How they Affect Change
Monday, 28 Oct, 2019
What You Need to Know about Systems and How they Affect Change

As a Change Facilitator, I often get asked about the

Putting People First: the path to Customer Centricity, essay
Monday, 7 Oct, 2019
Putting People First: the path to Customer Centricity, essay

Charlie Rose interviewed Brian Moynihan, the CEO of

Communication Competence: the case for enhanced soft skills for our new digital world
Monday, 16 Sep, 2019
Communication Competence: the case for enhanced soft skills for our new digital world

Today was a typical day. I arrived at my office early

Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter
Monday, 9 Sep, 2019
Resistance to Guidance: Why Sales, Coaching, and Leadership Practices Falter

Do you know what’s stopping you or your company from making the