Communicating and working with Aspergers
Tuesday, 27 Sep, 2011
Communicating and working with Aspergers

There is an important NLP premise I hold dear: the meaning of the communication is the response it elicits, separate from my intent.
I believe the truth in this dictum completely, down through my bones. That belief, however is rather poignant, given my communications problems: as an Asperger’s sufferer I sometimes unwittingly communicate in ways that harm, confuse, or annoy. […]

Bank fraud sucks for everyone except those who need the money
Tuesday, 20 Sep, 2011
Bank fraud sucks for everyone except those who need the money

I recently got a call from my VISA vendor, telling me they wanted to check on some charges. Seems someone stole, and used, my credit card number: Chase got curious when I apparently was getting my nails done in Austin at the same time I was on a spending spree in Richardson, Texas, a place I”ve never been […]

What is a seller’s priority?
Friday, 16 Sep, 2011
What is a seller’s priority?

As a seller, what’s your job?  Are you working to close a sale? Feed your family? Continue living in the style you’re accustomed to? Be the best? Make a name for yourself? Keep your job? Meet your quota? Your ego?
What would need to be true if your priority were to truly serve a customer? Would […]

Keeping it Real after 9/11
Tuesday, 13 Sep, 2011
Keeping it Real after 9/11

This is the week we are all remembering our national pain, the outrage we all experienced when we lost our innocence ten years ago.
The horror of 9/11 was obviously an unspeakable trajedy. I’d like to use the memory and sadness we all share to add another dimension to this discussion, and possibly – with the brilliance of hindsight – […]

Do you hear what others are trying to say?
Friday, 9 Sep, 2011
Do you hear what others are trying to say?

Words are merely translations of what’s going on inside – a compression …

Don’t make your issue the customer’s problem
Friday, 9 Sep, 2011
Don’t make your issue the customer’s problem

I use the USPO to pick up items people buy from my on-line store. It’s a simple process: I push a few buttons, and the package is scheduled to be picked up at my front door in about 3 minutes or less.
Yesterday, I left the office and noticed a mailer sitting there: it was to have been picked up […]