Making Change Work: Part 2 – What is a system, and how does change happen?
Monday, 27 Dec, 2010
Making Change Work: Part 2 – What is a system, and how does change happen?

For those of you who have read Dirty Little Secrets and love the concept of how change happens – and for those of you who haven’t read DLS and still love change models – here is my second podcast of the 5 part series Making Change Work that I’m recording with StrategyDriven Magazine and Nathan Ives.
This […]

Making Change Work 3 & 4: The Problems of Change Management & Managing Resistance
Sunday, 26 Dec, 2010
Making Change Work 3 & 4: The Problems of Change Management & Managing Resistance

In the literature of change management, there is no discernable use of the term ‘buy-in.’ In fact, in a search I did for the term I found one useage of it in the last 50 years of change management articles and papers. One. I’m sure there are more outside of my reach, but if you […]

Making Change Work #5: A Radical Approach to Change Management, Real Leadership
Saturday, 25 Dec, 2010
Making Change Work #5: A Radical Approach to Change Management, Real Leadership

As the last installment of a 5 part series called Making Change Work, this podcast is about buy-in:
– what buy-in means in terms of the change management process
– how and when buy-in occurs
– why people do not buy-in

Sales, decision making, and the new decade
Friday, 24 Dec, 2010
Sales, decision making, and the new decade

In 1988, with KLM as my client, I ran my first Buying Facilitation Method® program.

Interview with Fuel Radio
Thursday, 23 Dec, 2010
Interview with Fuel Radio

I recently did a fun interview with Rod Janz from Fuel Radio Inspired. For those of you who know I’m spiritual, and not religious, note that I am quite impressed with Rod’s site – it’s totally cool.
For those of you who want to hear the delightful interview we did, here is the podcast:
Enjoy. Something for […]

Who represents Starbucks – or all companies?
Tuesday, 21 Dec, 2010
Who represents Starbucks – or all companies?

After my complaints last week about a Starbucks manager refusing to exchange a defective CD, I received 3 phone calls from different customer service folks at Starbucks (one of them was the ‘entertainment’ manager, and I’m not sure what that means) apologizing and offering to send me a replacement CD. All proclaimed that the manager who wouldn’t […]