Most of us believe we don’t have listening biases accurately hear what’s been said. But given our brain’s

Because I wanted choice over my actions, I’ve spent a good portion of my life coding the trajectory of change so I could intervene to do something differently. I realized early on that knowing WHAT I wanted to change,

Have you ever been absolutely certain you heard…

When researching my book on closing the gap between what’s said and what’s heard,

Given what’s going on in the world these days, I thought we all might need a bit of Sweet. Enjoy. SD
In 1981, I was a single parent of a young disabled son, working a full time job, living in Park Slope Brooklyn. Given my constant state of overwhelm, I decided to get a group of parents together to see if we could find ways to parent without nagging, or threatening, or cajoling, and maybe even free up time for us to enjoy our kids. I doubted I was the only parent in overwhelm mode. I put together a bit of a program design and convinced the local library to give me a room one

I recently took a cold call from Comcast – the first cold call I’ve…