After my complaints last week about a Starbucks manager refusing to exchange a defective CD, I received 3 phone calls from different customer service folks at Starbucks (one of them was the ‘entertainment’ manager, and I’m not sure what that means) apologizing and offering to send me a replacement CD. All proclaimed that the manager who wouldn’t […]

I started drinking coffee when I was 62. I tasted it once as a kid and hated it cuz  my mom drank it black and it was yuckky. I never tried again.
But sitting with friends at Starbucks a few years ago, I tried one more time (flexible, right? Only took me,um, 54 years to try again!) […]

Every year, on the first Saturday in December, Austin has one of it’s infamous ‘happenings.’ We close open our main thoroughfare to become a people’s space: carolers, cafes, open museums, restaurants offering free hot chocolate. Near the capital, a dozen or more local vendors sell their jams and candles and T-shirts so people can buy […]

For the past 20 years, I have closed my sales easily in one of two ways. 1. clients have purchased my services by calling me once, giving me a date, and giving me an address to send the contract. No price discussion, no others to meet, no meetings. They had read my books, had control over their budget, and called.
2.  When […]

For decades, I’ve been bringing new thinking into the sales field. Yay me, right? Yet sometimes when folks have very rigid (and sometimes very conventional) thinking, instead of getting curious, they act as if I don’t know what I’m talking about.
For sure, with my Aspserger’s, I don’t always relate like others do (although God knows […]

I am seeking a new tech person/webmaster. I’ve approached this in the way I know how: put up a job description on Craig’s List, as well as on 2 university job boards. And I’m getting the most amazing responses.
One of my criterion on the job description is that the person be a ‘good speller’. One man sent me […]