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Sharon Drew’s Rants

I am a lone nut
Tuesday, 17 Aug, 2010
I am a lone nut

My colleague Vanessa DiMauro is a leadership guru. This seriously cool YouTube video was on her blog recently.
Charming, fun, and smart, it tells a very interesting story of a Lone Nut, on a hill among friends, as he gets up and starts to dance. Alone. Soon, a First Follower shows up to join his dance. The LN hugs the […]

Why do companies make it so hard to get through?
Tuesday, 10 Aug, 2010
Why do companies make it so hard to get through?

This past week I’ve been attempting to contact technology companies that do sales enablement or some sort of sales force automation, in order to add Buying Facilitation® to the front end as a ‘buying enablement’ capability. Imagine enablement software that could enter the buying decision journey earlier to add the human side of decision making into the work […]

Integrity in the sales field: don’t steal my term
Tuesday, 3 Aug, 2010
Integrity in the sales field: don’t steal my term

As my Buying Facilitation™ material becomes more widely accepted, my terminology – once derided, ignored, and scoffed at – is now becoming commonplace. Words and terms that I coined and wrote about decades ago – decision facilitation, Buying Facilitation™, the buyer’s journey, the buying decision process, how buyer’s buy – are now part of the sales parlance. […]

I hate the gym
Tuesday, 27 Jul, 2010
I hate the gym

I am a gym rat. My lats, abs, delts, traps, biceps, and triceps (even the shortheads!) are cut and plumpy. I do 3 hours of Zumba, 4 hours of Body Step, and 3 hours of weights every week.
And, my Zumba sessions aside, I hate every second of it. Every. Single. Solitary. Nasty. Second. Hate it. […]

Making bad customer service good
Tuesday, 20 Jul, 2010
Making bad customer service good

This post is for all the horrid customer service capability I run into when I call any place, any place at all it seems, with a complaint or query. Bad customer service has such a long tail that it’s just not acceptable anymore (if indeed it ever was).
These days, it’s so simple for angry customers to tell the whole world of a yucky vendor experience, and the results can be devastating…

Give ’em hell: getting a refund from bad providers
Tuesday, 6 Jul, 2010
Give ’em hell: getting a refund from bad providers

Recently, a well-known Internet company re-upped my membership…