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Facilitating Change

Collaborative Decision Making for Successful Implementations
Monday, 22 Feb, 2021
Collaborative Decision Making for Successful Implementations

I’ve read that some leaders and project managers prefer not to collaborate when

Training vs. Learning: do you want to train? Or have someone learn?
Monday, 15 Feb, 2021
Training vs. Learning: do you want to train? Or have someone learn?

Did you ever wonder why training fails so often? When important material, meant to improve or educate, is not

Beyond Empathetic Listening
Monday, 8 Feb, 2021
Beyond Empathetic Listening

We all know the importance of listening, of connecting with others by deeply hearing them share thoughts, ideas, and feelings, by being

You Can’t Change a Behavior by Trying to Change a Behavior
Monday, 25 Jan, 2021
You Can’t Change a Behavior by Trying to Change a Behavior

I recently got a call from a noted venture capitalist of healthcare apps.

Assumptions: Why being right is wrong
Monday, 18 Jan, 2021
Assumptions: Why being right is wrong

While researching my book What? I discovered that when listening to others, we naturally assume we understand what’s meant and don’t question that

Servant Leadership: new skills to serve others, and why the old ones don’t work
Monday, 4 Jan, 2021
Servant Leadership: new skills to serve others, and why the old ones don’t work

I became enamored of the concept Servant Leadership in the 1980s. Developed by Robert Greenleaf, it’s defined